This paper aims to examine recent research issues related to the integration of service and product in view of industrial design. Further, it attempts to identify new opportunities for further research regarding “product-servicization” vs. “service-productization”. In the continued efforts to provide the users with fuller experiences, one major trend is the blending of products and services. Mu...

A business process maturity model provides standards and measures to organizations in assessing, defining and improving business processes, thereby guiding them to achieving business goals and values. In this paper, we present a business process maturity model called Value based Process Maturity Model (vPMM) that overcomes the limitations of the existing models. The vPMM is a model that can be ...

in this article, multiple-product pvrp with pickup and delivery that is used widely in goods distribution or other service companies, especially by railways, was introduced. a mathematical formulation was provided for this problem. each product had a set of vehicles which could carry the product and pickup and delivery could simultaneously occur. to solve the problem, two meta-heuristic methods...

in some quality control applications, the quality of a process or a product is described by the relationship between a response variable and one or more explanatory variables, called a profile. moreover, in most practical applications, the qualitative characteristic of a product/service is vague, uncertain and linguistic and cannot be precisely stated. the purpose of this paper is to propose a ...

Opinion mining also known as sentiment analysis, involves customer satisfactory patterns, sentiments and attitudes toward entities, products, services and their attributes. With the rapid development in the field of Internet, potential customer’s provides a satisfactory level of product/service reviews. The high volume of customer reviews were developed for product/review through taxonomy-aware...

a r t i c l e i n f o The existing operations management literature has extensively investigated the associations between customer satisfaction and firm performance. However, how to improve customer satisfaction through employee empowerment, service reward, and service training has rarely been investigated. In this research, we tied human resource and service operations management to each other...

From the perspective of product uncertainty, the effect of product type, product price and sales on buyer’s online payment method choice was explored with a 2 price levels (high vs. low) × 2 sales levels (high vs. low) × 2 product types (experience vs. search) within-subjects eye-tracking experiment. Thirty voluntary participants from Zhejiang University participated in the experiment. The dete...