This chapter provides both practitioner and academic insights into outsourcing. It begins with a review of the literature and practice of outsourcing, followed by a retrospect of its developments since the 1960s, up to present-day emergent trends such as best/smart-sourcing, rural-sourcing and business application grids. Recent legal developments are highlighted, along with their corresponding ...

Das systematische Management von Informationssystemen und Informationstechnik gewinnt zunehmend an Bedeutung. Die IT sieht sich nicht nur dynamisch wechselnden Anforderungen gegenüber, sondern muss auch ihren Nutzen in Relation zu steigenden IT-Budgets darlegen. Strategische Planung von IT-Architekturen und der ITLeistungserbringung wird gefordert. Die kontinuierliche Beobachtung und Bewertung ...

The primary purpose of the study is to investigate the variables that influence organizational decision making on global IT outsourcing. From an adoption of innovations perspective, attributes related organizational characteristics, outsourcing characteristics, outsourcing supplier characteristics, industry characteristics, customer relationship, and external forces are presented and discussed....

Once the decision to outsource an activity has been made, managers are faced with issues related to the management of the relationship with their service providers. A critical element of relationship management is the contract itself, which defines, more or less completely, the nature of the services to be rendered and of the relationship itself. In this paper, we rely on transaction cost theor...

This article discusses the management of complex IToutsourcing partnerships from the perspective of both outsourcing companies and IT-suppliers. The research project included 24 interviews with business and ITexecutives of outsourcing companies, executives of ITsuppliers and experts. This article aims to provide a better understanding of managing complex IToutsourcing partnerships by proposing ...

currently, outsourcing is recognized as one of the useful strategies in the world of business. in this respect, business processes outsourcing is one of the most common forms of outsourcing. the purpose of the present study is to provide a multi attribute decision making model in order to outsource the process of azin-tane company. to this end, 19 effective attributes were driven after doing in...

Currently, internal IT organizations use outsourcing and offshore arrangements to achieve cost savings gain access new capabilities. It was found that suppliers’ personnel at the operational level can face challenges with internalizing their operations based on agreed practices transferred responsibilities. This study gives voice supplier studies impact of operation development activities. The ...