This work discusses an innovative methodology for deployment of service quality characteristics. Four groups of organizational features that may influence the quality of services are identified: human resource, technology, planning, and organizational relationships. A House of Service Quality (HOSQ) matrix is built to extract the desired improvement in the service quality characteristics and to...

Approximately 150 million Americans lived in large metropolitan jurisdictions in 2013. About 1 in 7 Americans is served by a member of the Big Cities Health Coalition (BCHC), a group of 20 of the largest local health departments (LHDs) in the United States. In this brief, we describe the organizational characteristics of the country's largest health departments, including those that form the BC...

Organizational characteristics of a hexagonally close packed morphology block copolymer (BCP) film are studied and analyzed to assess order, to explore the connections between error rates and activation processes. Summary of Research: Self-organization has been suggested as a possible path to getting small dimensions where conventional optical lithography approaches break down. We have explored...

The neuromotor organization for a class of speech sounds (bilabials) was examined to evaluate the control principles underlying speech as a sensorimotor process. Oral opening and closing actions for the consonants /p/, /b/, and /m/ (C1) in /s V1 C1 V2 C2/ context, where V1 was either /ae/ or /i/, V2 was /ae/, and C2 was /p/, were analyzed from 4 subjects. The timing of oral opening and closing ...

Today’s business world is fast-paced, and successful organizations must innovate, especially as technologies become ever more crucial to securing market success. Research in the fields of leadership and organization design illustrates that innovativeness is a competency advanced by particular kinds of leadership and through specific organization designs. Similarly, research displays how cultura...

This research investigated gender differences in the overlooked context of individual adoption and sustained usage of technology in the workplace using the theory of planned behavior (TPB). User reactions and technology usage behavior were studied over a 5-month period among 355 workers being introduced to a new software technology application. When compared to women’s decisions, the decisions ...

Over 90% of men and women marry, but as many as 50% of married men and women have affairs. Thus, in a self-reported study of ideal mating arrangements, in which costs associated with infidelity are eliminated, it was hypothesized that men and women would prefer a mating arrangement of monogamy with the option of casual, extra-pair sex. Unexpectedly, men and women (n1⁄4 463) overwhelmingly prefe...

Information systems research on implementation success has always posited the importance of organizational context factors. This implies that previous results, obtained almost exclusively from studies of large organizations, cannot necessarily be generalized to small organizations..This article presents an empirical investigation designed to study the relationship between organizational charact...