BACKGROUND Organizational citizenship behavior, or extra-role behavior, refers to voluntarily going beyond job task requirements. This study aims to provide a new lens to citizenship behaviors by specifically exploring different expectations of citizenship behaviors related to employees' demography and suggesting how such expectations might shape employees' citizenship behaviors. RESULTS Usin...

the purpose of this study was to determine the relationship between transformational transactional leadership styles and organizational citizenship behavior in physical education organization of iran and which dimensions of these styles enhanced organizational citizenship behaviors of employees. the population of this study consisted of 273 employees of physical education organization; 220 empl...

Purpose: In this study, we investigated the effects of procedural justice, transformational leadership, and complexity which are directed at the organization as a whole on OCB. Also investigated was the relationship between OCB and job satisfaction. Design/Methodology/Approach: From a sample of 1,100 employees from 30 companies in the Korea National Industrial Complex, we tested the hypothesize...

This article provides a meta-analytic review of the relationship between the quality of leader-member exchanges (LMX) and citizenship behaviors performed by employees. Results based on 50 independent samples (N = 9,324) indicate a moderately strong, positive relationship between LMX and citizenship behaviors (rho = .37). The results also support the moderating role of the target of the citizens...

Downsizing has become a salient issue to organizations in recent years. Research has shown that downsizing can result in unfavorable outcomes in terms of survivor’s attitudes and behaviors toward the organization. This paper proposes that perceived justice mediates the effect of downsizing on organizational citizenship behavior among those involved in organizational downsizing. Specifically, we...

today, one of the most important features of any organization is a committed workforce with high emotional intelligence who want to be involved in the successful change. in other words, they should show the same organizational citizenship behaviors and organizational commitment.  the current study aims to investigate the impact of emotional intelligence on organizational citizenship behavior an...

nowadays, with increasing service industries, service marketing and service quality have become an important challenge to organizations. the attempts of organizations in this situation are witnesses to this matter. in the past years, the organizations tried to reach service quality appropriation and satisfaction of self-external customers by concepts and approaches of external marketing. one of...

the aim of this study was predict organizational citizenship behavior prevalence based on the staff perception of type of organizational structure in fars regional electric and power distribution companies (frepdc). statistical population consisted of the entire staff of fars regional electric and power distribution companies amongst 232 participants selected using random classification method....