Background and Objectives: Knowledge Management (KM) has emerged as a pathway towards competitive advantage in current complex industrial environment. The aim of the present study was to explore the relationship between KM effectiveness and various organizational factors including social interactions (trust, communication and coordination), infrastructure factors (structure, information technol...

We investigate the organizational processes that predate digital infrastructure innovation in health care. These processes are important because the diffusion of digital infrastructures is problematic in many health care settings around the world. However, our study allows decision makers to understand how organizations can become forerunners in the area of digital infrastructures even in rigid...

This paper provides guidelines for developing multi-method research approaches, provides several examples of their use, and discusses experiences with conducting a multi-method study of one organization’s computing infrastructure changes. The focus on organizational computing infrastructures is due to the contemporary belief that these are increasingly critical to organizational success. Howeve...

This paper has illustrated how e-Learning techniques and technology can be used to enhance knowledge management in an enterprise and provide the benefits of both. To implement e-learning, each organization must assess its readiness to the following requirements: infrastructure, knowledge editor, organizational culture, employee attitude, computer usage and technology requirements. The challenge...

CarmentiS, a joint effort of the early warning working group within the German CERT association, provides an infrastructure and organizational framework for sharing, correlating and cooperatively analyzing sensor data. This article gives an overview of the CarmentiS infrastructure and organizational framework, and describes the current status of the project. It also addresses open questions tha...

Customer relationship management (CRM) has become one of the most influential technologies in the world, and companies are increasingly implementing it to create value. However, despite significant investment in CRM technology infrastructure, empirical research offers inconsistent support for its positive impact on performance. This study develops and tests a research model analyzing the proces...

Though hospital information systems have been extensively studied as a technology and there is now a growing body of literature in the area of infrastructure interdependencies, the dependencies of civil and built infrastructure on the health care information infrastructure (HII) is understudied. In particular, there is no study to our knowledge that addresses the issue of Hospital Information I...