Information Technology (IT) adoption is an important field of study in a number of areas, which include small and medium-sized enterprises (SMEs). Due to the numerous advantages of IT, SMEs are trying to adopt IT applications to support their businesses. IT adoption by SMEs differs from larger organizations because of their specific characteristics, such as resources constraints. Therefore, thi...

This paper describes the implementation plans and research activities of Project Ensayo, which is developing a virtual Emergency Operations Center (vEOC) based on one of the Nation’s premier EOC’s, that of Miami-Dade County. The goal of the EOC is to coordinate for ‘community continuity’, in other words help communities remain resilient in the face of disaster events. Organizations of this sort...

SOA is rapidly emerging as the premier integration and architectural approach in contemporary complex, heterogeneous computing environments. SOA is not simply about deploying software: it also requires that organizations evaluate their business models, come up with service-oriented analysis and design techniques, deployment and support plans, and carefully evaluate partner/customer/supplier rel...

Using a proprietary dataset provided by a major manufacturer of aircraft engines, we empirically investigate the impact of incentives present in after-sales repair and maintenance support contracts on product reliability. In particular, we compare the reliability of products under time and material (T&M) contracts, which have been used traditionally in the airline industry, with the reliability...