This study explores post-recovery satisfaction and post-purchase intentions with service recovery of online shopping customers from the perspectives on perceived justice and emotions based on twenty scenarios that combine five service failures and four recoveries. Analytical results indicating that in addition to enhancing post-purchase intentions and post-recovery satisfaction among customers,...

e examine the ability of customer ratings of pre-purchase and post-purchase service to explain price variations in the online book market. In addition , we test whether market leaders leverage their branding advantage by charging higher prices. E-tailer prices were modeled using a market basket of identical books whose posted prices were sampled repeatedly over a 4-month period. Contrary to exp...

The study strives to find out how the purchase intentions (PI) of millennials consumer in Pakistan are affected by electronic word-of-mouth impacts.

The influence of Electronic Word of Mouth (eWOM) on consumers` purchase intentions has been known for a long time. However, eWOM has gained a new dimension with the advent of social media. Before this new phenomenon, people were able to talk with anonymous people on the Internet. Social media enable people to talk with friends and acquaintances, on the Internet. This new way of eWOM might be mo...

The purpose of this study is to develop new knowledge in understanding the effect electronic service quality on customer satisfaction, trust and purchase intention understand mediating role satisfaction relationship between online shopping Indonesia. result expected be a better strategy developing electronically which has an impact behavior. This uses sample 264 consumers Analysis data using Sm...

Public satisfaction measurement is the best way to evaluate the implementation effects of government process reengineering (GPR). The research on public satisfaction of electronic government is almost adapted from research on customer satisfaction, and is mainly about e-gov websites or various types of public services, while rare attention has been paid to the implementation results of GPR. Thi...

In the absence of an opportunity to physically interact with products in the online environment, online information plays a critical role in enabling e-Commerce consumers’ purchase decisions. Thus, it is critical to understand what leads to consumer satisfaction with online information quality. However, despite the rapidly increasing number of consumers who use websites to gather pre-purchase p...

E-satisfaction as a construct has gained increasing importance in the marketing literature in recent times. The examination of consumer satisfaction in an e-commerce context follows the growing consensus that in Internet retailing, as in traditional retailing, consumer satisfaction is not only a critical performance outcome, but also a primary predictor of customer online purchase intention. Th...

This empirical study of business-to-business professional services examines, for the first time, the relationship between four key post-purchase constructs: perceived performance, satisfaction, perceived value, and repurchase intentions, in a causal path framework. Furthermore, this is one of the few studies to attempt to disaggregate performance into its component dimensions, and assess the in...