In the context of a customer-driven product or service design process, a timely update of customer needs information may not only serve as a useful indicator to observe how things change over time, but it also provides the company a better ground to formulate strategies to meet the future needs of its customer. This paper proposes a systematic methodology to deal with customer needs’ dynamics, ...

Limited business resources and a fierce market competition require quality management which considers stakeholders’ needs. For every production company important stakeholders are suppliers of components embedded in the final product. The selection of suppliers of product components plays a very important role in the realization of the production process. Supplier selection is a multi-criteria d...

introduction: by considering daily progress of advanced technology and unimaginable advances in the management technology region, demand to educate and improve working personnel of administrative health and hygiene fields seems to be vital by considering the present situation. the main purpose of this study is to specify the educational demand of health care management graduates who are working...

qfd is a mechanism for translating the voice of customer into product through various stages of product planning, engineering and manufacturing that widely implemented in modern enterprises throughout the world. in parallel with welcoming to qfd, a lot of academic efforts have gone into improving and completing this method. now traditional methods for determining relative importance of factors ...

Article history: Received 14 October 2013 Received in revised form 19 March 2014 Accepted 25 April 2014 Available online 16 May 2014 R&D planning for emerging technologies that reflect customers' future needs has a crucial role in national economies. In this paper, we propose a hierarchical quality function deployment (QFD) framework that enables one to set R&D priorities and then develop corre...

Little academic work exists on managing reference model development and measuring reference model quality, yet there is a clear need for higher quality reference models. We address this gap by developing a quality management and measurement instrument. The foundation for the instrument is the well-known Quality Function Deployment (QFD) approach. The QFD-based approach incorporates prior resear...

In both the quality improvement and the design of a product, the engineering characteristics affecting product performance are primarily identified and improved to optimize customer needs (CNs). Especially, the limited resources and increased market competition and product complexity require a customer-driven quality management and product development system achieving higher customer satisfacti...

Research on Component-Oriented Business Applications has focussed on Specifications of Components and Component Markets. Another approach based on Mass Customization and Software Product Lines is presented here. Mass Customization is a strategic concept used in many industries to offer products that are customer-individual, but based on a limited number of building blocks. Thus, customer value ...