Despite the extensive interest in trust within information systems (IS) and e-commerce disciplines, only few studies examine trust in the postadoption phase of the customer relationship. Not only gaining new customers by increasing adoption, but also keeping the existing ones loyal, is largely considered important for e-business success. This paper scrutinizes the role of trust in customer loya...

In successful supply chain collaborations, effective communication and the development of inter-organizational trust are a key factor. The purpose of these literature review paper is to initially review the previous literature on the relationship between the adoption of e-collaboration technology and factors influencing the development of trust in supply chain collaborations. This study is impo...

While the literature on trust has produced various conceptual models, there is also some confusion concerning different types of trust and their formation. In this article, three contested points are empirically clarified. First, are there really different forms of trust as much of the literature suggests? Second, if so, then how are these different types of trust related to each other? Third, ...

Using a participatory simulation platform, this paper investigates the inventory replenishment decisions made under different trust categories. Depending on the type of trust (trust in supplier versus trust in customer) and level of trust (high versus low), each decision is categorized and analyzed. We investigate how the inventory manager`s ordering behavior varies regarding their type and lev...

In English literature, the study of the public’s evaluation of the police has been increasing in the past 10 years. Although the existing literature has talked about the influence of political participation on the trust of the police, it has not been studied from the perspective of political efficacy and political participation of the police. Based on the data of the Chinese General Social Surv...

The trust literature distinguishes trustworthiness (the ability, benevolence, and integrity of a trustee) and trust propensity (a dispositional willingness to rely on others) from trust (the intention to accept vulnerability to a trustee based on positive expectations of his or her actions). Although this distinction has clarified some confusion in the literature, it remains unclear (a) which t...