Introduction: In Emergency Departments (ED), seconds and minutes are vital for the patients. Therefore, a logical decision making is crucial to manage the patients’ waiting time. Simulation, a decision supporting technique, is used to analyze risk factors and strategies in decision making. The purpose of this research was to apply this method to reduce patients' waiting time in the ED at Aya...

Introduction: Waiting time is one of the factors affecting patients' satisfaction with the quality of services, therefore, reducing the waiting time has an essential role in the improvement of services and clients' satisfaction. The present study was performed to study the client patients waiting time in referral restorative dentistry department of dental clinic using Six Sigma model. Method: I...

 Background & Aims: Patient satisfaction is an important indicator of quality of care and service delivery. Assessment of patients’ satisfaction with their emergency department (ED) experience can have an effective role in improvement of emergency department services. Materials & Methods: This study was carried out in one week and during all shifts, by trained researchers using standard Press G...

Abstract Background: Provision of prompt medical services is the main purpose of the emergency department. Waiting time for receiving appropriate services is considered as an important indicator for evaluating hospitals. The objective of this study was to determine the average waiting time for receiving treatment and diagnostic services in the emergency department from the point of arrival o...

Introduction: The present study aimed to explore the effective resources in the emergency department and present an optimal combination of these resources using the Meta-Modeling optimization approach to reduce the waiting times for patients visiting emergency department. Methods: The research model was based on the Response Surface method and designed experiments. The dependent variable, the ...