this study examines inventory management practices of flour milling manufacturing firms and their effects on operational performance. five flour milling manufacturing firms in lagos were used for this study. structured questionnaire was the major instrument for the collection of relevant primary data while descriptive statistics such as mean and standard deviation was deployed to analyzing the ...

The present study aimed to investigate the organic agricultural products supply chain in Iran and provide a processes maturity framework for this chain based on the Iranian Standard of the organic products. Accordingly, the model, proposed in this research, provides an improvement tool that addresses the integration of company's internal processes at low levels, and the integration of the proce...

Cybersecurity advocates attempt to counter the tsunami of cyber attacks by promoting security best practices and encouraging security technology adoption. However, little is known about the skills necessary for successful advocacy. Our study explores the motivations, characteristics, and practices of cybersecurity advocates. Preliminary analysis of 19 interviews reveals that effective advocates...

Purpose – This paper aims to contribute to a growing body of service recovery knowledge by examining the relationship between service recovery, consumer satisfaction and loyalty in a commercial banking environment. Design/methodology/approach – A conceptual framework encompassing th\e concepts of service recovery, communication, customer satisfaction and customer loyalty in the commercial bank ...

Improving performance and delivering value for customers have become a central theme in business. The software industry has become an increasingly important sector for the economy growth in Tunisia. This study aims to show how using Value Management in the Tunisian software industry for project analysis gives new insight about true project value and performance. This new approach is considered ...

in today’s competitive world, customers are at the main focus of organizations and the customer loyalty is the main reason of acquiring competitive advantage of organizations. the aim of present research is to investigate the relationship between customer loyalty and one of its key variables, service quality. trust and satisfaction have been investigated here as intermediate variables. this res...

The literature suggests that ethical climate may actually contribute to organizational success by enhancing employee performance. Ethical climate is considered to be highly relevant to the hospitality industry, since it enhances service-providers’ contact with customers. This study reinforces previous researches by exploring the relationships between ethical climate, service, and customer satis...

Healthcare is implementing CRM as a strategy for managing interactions and communication with patients which involves using Information and Communication Technology (ICT) to organize, automate, and coordinate business processes. CRM with the Web technology provides healthcare the ability to broaden service beyond its usual practices, and thus provides a particular advantageous environment for t...