Nowadays, the necessity of accurate quantitative decision support methods is becoming a critical subject for managers as rivalry between organizations caused a more fragile economic environment and brand reputation is becoming more important. Furthermore, dealing with incidents after they happened is not accepted by customers anymore. Managers require powerful decision making tools to support t...

Purpose – This paper explores the nature of complaint satisfaction with particular emphasis on the qualities and behaviors that male and female customers value during personal complaint handling service encounters. Design/Methodology/Approach – A semi-standardized qualitative technique called laddering was used to reveal the cognitive structures of complaining female and male customers. In tota...

Giant Supermarket Pagar Alam Lampung is a company engaged in the sale of goods Bandar Lampung. In marketing its products, it still done by distributing sales catalogs and advertisements, so that many consumers cannot find out information about stock available at Consumers must come directly, if want to get or make purchases goods, do not improve strategies. CRM type management specifically disc...

Electric Power Transmission: Rationing a Limited Resource In the redesigned electric power industry, electricity-generating companies compete for customers and then transmit their electricity rarely be realized. Money collected by the central coordinator can be used to maintain and upgrade the transmission system. The researchers have already developed software that can produce using the existi...

The ENCOAL Corporation has shipped, to two utility customers, over, 500 rail cars (six partial trains and two full trains) of solid product’(PDF) from its plant located at Triton Coal Company’s Buckskin Mine near Gillette Wyoming. Shipments span a range of blends from 15% to essentially unblended PDF. Utility handling of these shipments is comparable to that of run-of-mine Buckskin coal. Result...

Intelligent demand-side management represents a future trend of power system regulation. A key issue in intelligent demand-side management is accurate prediction of load within a local area grid (LAG), which is defined as a set of customers with an appropriate residential, commercial and industrial mix. Power consumption is deemed to be unpredictable in some sense due to the idiosyncratic behav...

In this paper we address the weaknesses of current EC applications related to their lack of support for the customer to recognize other people, either other customers or vendors on a specific site, and to communicate with them when desired. We argue that, as electronic commerce grows more popular, there will be an increasing need for more sophisticated application software capable of both handl...

Three CBR systems were created to improve customer support at General Electric Appliances. The first tool helped call takers answer customers’ questions by using a case base of frequent questions and their answers. This has been in use since 1999 and increased the percentage of questions that could be answered without sending a field service technician to the customers’ home. The second tool is...

The Workforce Scheduling and Routing Problem (WSRP) is a combinatorial optimisation problem that involves scheduling and routing of workforce. Tackling this type of problem often requires handling a considerable number of requirements, including customers and workers preferences while minimising both operational costs and travelling distance. This study seeks to determine effective combinations...