The growth of electronic services (e-services) has resulted in large amounts of personal information in the hands of service organizations like banks, insurance companies, and online retailers. This has led to the realization that such information must be protected, not only to comply with privacy regulations but also and more importantly, to attract clients. One important dimension of this goa...

must create the e-business information systems. This article presents a conceptual modeling approach to e-business—called e3-value—that is designed to help define how economic value is created and exchanged within a network of actors. Doing e-business well requires the formulation of an e-business model that will serve as the first step in requirements analysis for e-business information system...

This chapter describes how to design agent-based negotiation systems in e-marketing. Such a negotiation scheme requires the construction of a suitable set of rules, called a protocol, among the participating agents. The construction of the protocol is carried out in two stages: first expressing a program into an object-based rule system and then converting the rule applications into a set of ag...

Business Schools are experiencing increased competitive pressures, and one way to differentiate and compete distinctively is through the adoption of innovative uses of information technology. However, the integration of information technology to business education is by no means trivial. This research seeks to provide some guidance about the effect of these new information technologies in the f...

Business processes play an important role in E-commerce Web applications as they form an important part of the B2C domain and dominate the B2B domain. However, E-commerce application modeling and design techniques have eluded the special characteristics of business processes by treating them just as a special case of navigation. As a consequence, the resulting E-commerce applications have desig...

In this paper we report the findings of a field study in a first-tier law school and on the resulting redesign of XLibris, a next-generation e-book. We characterize a work setting in which we expected an e-book to be useful, and explore what kinds of functionality would bring value to this setting. Working with a user community allowed us to examine tandem issues of XLibris usability and utilit...