This paper examines whether implementation of Business Process Reengineering (BPR) projects improve firm performance by analyzing a comprehensive data set on large firms in the United States. The performance measures utilized in the paper are labor productivity, return on assets, and return on equity. We show that firm performance increases after the BPR projects are finalized, while it remains...

Enterprises in today’s business environment conduct transactions beyond the traditional boundaries of their physical locations. Many organizations offer services and/or finished products through a combination of delivery methods. Some of these delivery methods involve the Internet, the sales staff on the physical site and/or on the calling centers (own or outsourced). Organizations with such pa...

Previous researchers have investigated the principles of business process reengineering (BPR) and how firms approach this process. However, previous research makes no distinction among BPR projects in different organizational contexts. The present research investigates the BPR methods best suited for financial institutions. Based on a case study conducted in Chase Manhattan Bank, this research ...

This paper presents a case study conducted in a semi-conductor manufacturing company concerning information systems planning in the context of reengineering business models for elogistics. A framework based on business process reengineering (BPR) is described. To enhance BPR efforts, the benchmarking technique is introduced as an analysis tool for redesigning business models. The framework emph...

This paper draws on a study of the implementation of business process reengineering (BPR) in a UK National Health Service (NHS) hospital to examine the challenge of effecting a transformatory shift to a new form of process organization in a large and complex public service organization. The paper’s theoretical and empirical interests go beyond BPR by bringing together literatures about organiza...

In the information economy, businesses are changing more often and more rapidly than ever before. The lessons learned from a decade of business process reengineering (BPR) research may provide insights to researchers and managers trying to understand and successfully navigate these changes. This paper examines the successes and failures of groupware-supported BPR processes in four organizations...

As banks have realized the need to look on their business in a process-oriented way, they have been engaged in numerous business process optimization or even reengineering (BPR) projects in the last decade to make their organizations more efficient. However, the success of BPR projects in banks varies significantly and it remains a challenge to systematically discover weaknesses in business pro...

This paper presents a method of integrating activity-based costing (ABC) and process simulation in human planning. Our studies have already proposed a method of integrating ABC and process simulation in business process reengineering (BPR) and showed a case study of a chemical plant. Some studies have also already showed some examples of various aspects in manufacturing systems. Although a larg...

nowadays bpr has become as one of the most widespread and safe management topics and a redeemer for organizations which are in the stage of destruction and ruining. although many organizations use bpr to improve their performance, researches show that about 70-80 percent of these projects were failed and remain unfinished. many researches have been even undertaken to find out reasons of these f...