the study addresses performance control matrix (pcm) to determine service quality items of priority for improvement. most businesses focus on customer satisfaction when undertaking surveys of satisfaction and dissatisfaction, while generally neglecting employee satisfaction. therefore, this study develops an integrated model to improve service quality in taiwanese finance industry employees. a ...

There is a growing concern about the relationship of servant leadership and employee loyalty recent years, but few are focusing on the intervening mechanisms between them. Especially in China, research on such mediating variables is nearly blank. In this paper, we make our attempt on detecting the role in such relationship by empirical studies through 186 samples using the structural equation m...

AIM This article focuses on employee performance-management practices in the healthcare sector. We specifically aim to contribute to a better understanding of the impact of employee performance-management practices on affective well-being of nurses in hospitals. Theory suggests that the features of employee-performance management (planning and evaluation of individual performances) predict affe...

The present study examines antecedents and consequences of two aspects of mindfulness in a work setting: employee awareness and employee absent-mindedness. Using two samples, the study found these two aspects of mindfulness to be beneficially associated with employee well-being, as measured by emotional exhaustion, job satisfaction, and psychological need satisfaction, and with job performance,...

The knowledge management system (KMS) has attracted significant attention from researchers and practitioners as a facilitator of better employee performance. However, although companies have implemented KMS, empirical research findings offer inconsistent correlation between employee performance and KMS usage. Thus, the purpose of this study is to determine the antecedent factors influencing the...

This study explores the relationship between job satisfaction, employee loyalty and two types of flexible employment arrangements; teleworking and flexi-time. The analysis relies on data derived by the Workplace Employee Relations Survey (WERS) in 2004 and 2011. A propensity score matching and least squares regressions are applied. Furthermore, Bayesian Networks (BN) and Directed Acyclic Graphs...

English. Human Resources are one of the most important assets in modern organizations. Their capability of facing employees’ needs is critical in order to have an effective and efficient company, where people are the center of all business processes. This work is focused on developing new techniques that, leveraging a data driven approach, can help Human Resources to find a more precise employe...

Purpose Health care reform mandates public reporting of patient satisfaction ratings which are used by both payers to establish reimbursement and by patients to evaluate and select providers for specialty care. Improving patient satisfaction ratings offers the potential to increase market share, reimbursement rates, and patient retention.Therefore, the purpose of this study was to measure the r...

The main purpose of this study was to figure out employees’ attitudes toward the new performance appraisal program and to examine whether three different types of appraisal processes differentially affected job satisfaction and employee engagement. The second purpose of this study was to investigate the relationship between performance appraisal reform, job satisfaction, and employee engagement...