The goal of the study is to analyze factors of website quality that could influence e-banking customer satisfaction in the Chinese commercial banking industry. Moreover, the paper also tries to explain the relationship between website quality and customer satisfaction, and to find some major variables for keeping high level e-banking customer satisfaction. The data demonstrated that website qua...

Entrepreneurship, which is the process of identifying, evaluating and developing opportunities, has been recently identified as the most important element in the economic development of countries in various areas and industries, including banking industry. Since opportunity identification is the first step in entrepreneurship, the present research attempts to investigate and prioritize the indi...

The banking industry in Oman is of major importance to Oman’s economy, yet Omani banks continue to conduct most of their transactions using traditional methods. A strong banking industry significantly supports economic development through efficient financial services, and their role in trying to achieve the objectives outlined by the Sultan of Oman will depend heavily on the industry’s capabili...

This paper examines the causality between concentration in banking industry and economic growth by using data across 15 countries named in "Iran outlook in 2025", over the period 2004-2011. Our aim is to assess whether the economy grows more or less rapidly in areas where the banking sector is more concentrated. The topic is motivated by the fact that the causality between concentration in bank...

One of the crucial factors affecting success of e-banking services is customer’s trust. Acquiring customer trust depends on different variables that an e-banking struggles to control. This research aims to explain and clarify the inter-relationships and the interaction effects among customer’s online trust and other relevant factors such as satisfaction and loyalty in e-banking. We developed a ...

The banking industry is under pressure. In order to compete, banks should adapt to concentrating on the specific customer needs, following an outside-in perspective. This paper presents the design of a business model for banks that considers this development by providing flexible and comprehensive support for retail banking clients. It is demonstrated that the identification of customer process...

the present study surveys the effect of bank-specific, industry-specific and macroeconomic conditions on bank performance to examine the structure-conduct-performance (scp) hypothesis in iranian banking industry. to achieve this goal, we drew upon the panel data technique to analyze the data of eleven public and private iranian banks during 2001-2006. firstly, productivity was calculated by usi...

The Iranian banking sector has undergone huge and substantial reform in the last decade; privatization, establishment of private banks and development of modern technologies (IT). This paper investigates the competitive condition of the Iranian banking industry over the period 2005-2010 using the H-statistic proposed by Panzar and Rosse. The properties of this non-structural methodology make it...

Using firm-level data from the manufacturing sector of Chile for the period 1995-2002, we examine whether access to finance increase the probability of exporting. To do that, we exploit information of firms ́ access to banking debt and changes in the real exchange rate (RER) to identify the causal effect of finance on exporting. This is an interesting setting given that the Chilean economy exper...