quality of service (qos) is an important issue in the design and management of web service composition. qos in web services consists of various non-functional factors, such as execution cost, execution time, availability, successful execution rate, and security. in recent years, the number of available web services has proliferated, and then offered the same services increasingly. the same web ...

background: users of hospital information system (his) use these systems durâ­ing working day and know its problems better than othâ­ers know. studying their views is very important and can be espeâ­cially effective in the development of the inâ­formation system. the aim of this study was to investigate the users' views toâ­wards the qualâ­ity of hospital information system in the training hosp...

nowadays employees in public service organizations have important roles in realizing the goals of organizations and particularly their service quality. one type of organizations in which service quality has very important role, are hospitals which are in contact with a large number of patients and their relatives. the previous researches have shown that organizations service quality is affected...

tourism, combined with the phrase medical, seems to be a new form of tourism which has gained huge popularity in recent decades. though, a number of literatures available with regard to the tourism industry and the competitiveness of the destination, however, the major aspects which determine the satisfaction of medical tourists are hardly focused specifically on malaysia. there is a lack of em...

Customer satisfaction is an important parameter of a hospital as a service organization. In this study, taking into account that service quality as a parameter that influences customer satisfaction; is in connection with performance indicators. The dimensions of service quality and performance indicators in Saadi hospital; Isfahan city; Iran; were prioritized using Analytic Network Process and ...

background: according to quality transformation of services during the time, the quality requirements and standards also change and recognition of these requirements and transformation process can assist in recognizing the quality dimensions of services. the aim of this research was to explain the transformation process, requirements and quality dimensions of services in hospitals.   methods: t...