In the present paper, first the conceptual model of perceived value concept as a mediating variable in tourist perceptions of hotel services is presented and afterwards tested with structural equation modelling. The study reveals that: (a) the relationship between perceived hotel quality and perceived value is strong and positive; (b) the relationship between hotel quality and guest satisfactio...

For each hotel, we have the following information: ? Name: the name of the luxury hotel; ? Total of negative words (criterion 1): the total number of negative words in all the comments given by the clients of this hotel. (criterion to be minimized); ? Total of positive words (criterion 2): the total number of positive words in all the comments given by the clients of this hotel. (criterion to b...

The hotel industry is in need of efficient, integrated, and economic supply chains and circulation processes. This paper introduces a project of integration of hotel management systems by web services technology. We discuss how web services will consent to the hotel industry by automating product distributions and providing better services to buyers, suppliers, and prospective partners. The pro...

In this paper, we propose a skyline-based recommendation and ranking function. We suppose that some recommender systems, such as hotel recommender systems, are based not only on user preferences but also cost performance. For these kinds of applications, We first extract items with good cost performance and then identify items that users prefer, which reduce the computational cost of the online...

Service quality is a factor for measuring customer satisfaction in hotel industry. Therefore, in order to achieve competitive advantage and maintain customers, improving service quality has become an important tool in hotel industry to achieve customer satisfaction which is lead to customer loyalty. Because companies are developing close relationships with suppliers and customers. Since then th...

This study centers on the accuracy dimension of information quality and models the relationship between input accuracy and output accuracy in a popular class of applications. Such applications consist of dichotomous decisions or judgments that are implemented through conjunction of selected criteria. Initially, this paper introduces a model that designates a single decision rule which employs a...

Recommendation system acts as a tool in providing most appropriate service to the user. Currently, information through online services increases. This leads to the overhead of data in online and there is a possibility of getting less accurate results. In previous approaches, recommendation of service is based on the feedbacks and ranking from the previous user. It doesn’t consider the suggestio...

Recent work has developed supervised methods for detecting deceptive opinion spam— fake reviews written to sound authentic and deliberately mislead readers. And whereas past work has focused on identifying individual fake reviews, this paper aims to identify offerings (e.g., hotels) that contain fake reviews. We introduce a semi-supervised manifold ranking algorithm for this task, which relies ...

An output of a meta-search engine is to be computed from outputs of several search engines. Microarray data is to be clustered based on outputs of several clustering heuristics. A ranking of hotels is to be compiled from qualitative information (”number of stars” rating) collected from several hotel critics. More generally: How do we combine possibly contradicting discrete information from diff...

Social media usage for news, feedback on services, and even shopping is increasing. Hotel food cleanliness staff behavior are also discussed online. Hotels reviewed by the public via comments their websites social accounts. This assists potential customers before they book services of a hotel, but it creates an opportunity abuse. Scammers leave deceptive reviews regarding never received, or inj...