Information Technology (IT) now plays a fundamental role in most organizations. This increased responsibility and consequent impact in business performance leads to a higher demand and tighter control on IT Departments. To respond to these requirements, IT Departments have been implementing Service Management frameworks, with ITIL currently being the most popular. However, many ITIL projects fa...

BPM maturity is a measure to evaluate how professionally an organization manages its business processes. Previous research provides evidence that higher BPM maturity leads to better performance of processes and of the organization as a whole. It also claims that different organizations should strive for different levels of maturity, depending on their properties. This paper presents an empirica...

Software-as-a-Service (SaaS) models are gaining acceptance but their business value has largely been conceptual or anecdotal. In this paper, we empirically examine the role of SaaS in IT-enabled innovation of the firms and the role of organizational complementarities in augmenting the impact. We argue that SaaS can support IT-enabled innovation and that complementarities like learning from past...

Maturity level modeling has been a well-established and important stream of IS research. Maturity models have played a significant role in guiding organizational process improvements in many areas. It is therefore surprising that maturity model design and development methodologies have not yet been scrutinized from cross-cultural and international perspectives. In this research, we have prescri...

Software product lines have received considerable adoption in the software industry and prove to be a very successful approach to intra-organizational software reuse. Contemporary literature on the subject, however, often presents only a single approach towards adopting a software product line. In this paper, we present an overview of different adoption approaches, different maturity levels for...

Software product lines have received considerable adoption in the software industry and prove to be a very successful approach to intra-organizational software reuse. Contemporary literature on the subject, however, often presents only a single approach towards adopting a software product line. In this paper, we present an overview of different adoption approaches, different maturity levels for...

The challenges associated with achieving a better fit between an organization’s information technology (IT) strategy and its business strategy – most commonly known as “IT-business alignment” – have earned this issue a place as an IT management perennial top ten concern for organizational executives. Not surprisingly, the problems associated with attaining higher levels of IT-business alignment...