نتایج جستجو برای: perceived credibility and customer attitude
تعداد نتایج: 16847042 فیلتر نتایج به سال:
The credibility of website is a sort of psychological feeling, in other words, a sense of trust and its intensity towards the enterprise’s website produced by the customers from individual or collective perspective. The credibility of website has become a decisive factor for the website’s survival and an important driving force of promotion and market expansion. Currently, the credibility of we...
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understanding the antecedents and consequences of customer satisfaction in the mobile communications market is important. this study explores the effects of service quality, trust and perceived value on customer satisfaction, which, in turn, affects continuance intention of mobile services. service quality and customer satisfaction were measured by multiple dimensions. a research model was deve...
We examined in two empirical studies how situational and personal aspects of uncertainty influence laypeople's understanding of the uncertainty of scientific information, with focus on the detection of tentativeness and perception of scientific credibility. In the first study (N = 48), we investigated the impact of a perceived conflict due to contradicting information as a situational, text-inh...
this research offers a comprehensive model to investigate the relationships between services quality, hedonic affect, perceived value and behavioral intentions. the purpose of this study is to build a broader understanding of the determinants of customer satisfaction and behavioral intentions throughout the restaurant services by incorporating the perceptions of hedonic affect in service delive...
This research aims to investigate the effects of ethical work climate on organizational trust and proactive customer service performance while the mediating role of perceived politicizing in organization’s reward system is considered as well. Statistical population consisted of all employees of Pasargad Insurance Company. By applying random sampling method, 260 employees were selected. Data wer...
learning-oriented assessment seeks to emphasise that a fundamental purpose of assessment should be to promote learning. it mirrors formative assessment and assessment for learning processes. it can be defined as actions undertaken by teachers and / or students, which provide feedback for the improvement of teaching and learning. it also contrasts with equally important measurement-focused appro...
Selective exposure research indicates that news consumers tend to seek out attitudeconsistent information and avoid attitude-challenging information. This study examines online news credibility and cognitive dissonance as theoretical explanations for partisan selective exposure behavior. After viewing an attitudinally consistent, challenging, or politically balanced online news source, cognitiv...
This paper presents a socially adaptive virtual agent that can adapt its behaviour according to social constructs (e.g. attitude, relationship) that are updated depending on the behaviour of its interlocutor. We consider the context of job interviews with the virtual agent playing the role of the recruiter. The evaluation of our approach is based on a comparison of the socially adaptive agent t...
this study investigates the factors affecting the brand loyalty of the customers of auto-mobile industry in region of pakistan with the use of ecsi model. a well-organized structured questionnaire was distributed among the customers of auto-mobile industry. the questionnaire was based on 5 point likert-type scale. results show that the customer expectations have a direct positive impact on perc...
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