The purpose of this study was to test how potential customers’ perceptions of a hotel’s corporate social responsibility activities, service quality, and transparency affect relationship quality constructs such as trust, satisfaction, and customer loyalty. Our research design consisted of utilizing a convenience survey of 487American potential hotel customers. We then followed a two-step approac...

Personnel is a strategic factor in the successful operation of museums. The harsh social and economic constraints challenging the cultural sector today amplify the importance of personnel management. However, the field of personnel in museums has received little notice as yet and has played a subordinate role in the discussion of museum management. This paper examines possible reasons for the n...

ABSTRACT In this paper, we report perhaps a first of its kind application of management science in the Ethiopian hotel industry. Avanti Blue Nile Hotels, a newly established five star hotel in Bahir Dar, is the company for which we developed an integer programming model that determines an optimal weekly shift schedule for the Hotel's engineering department personnel while satisfying several con...

The article substantiates the relevance of personnel management issues in a team, shows features implementation function and proves that traditional methods are not very effective working with team personnel. goals, objectives factors determined. A typology teams is presented affects functions team. characteristics main given: definition strategy team; planning to provide necessary personnel; a...