The continuing need for governments to radically improve the delivery of public services has led to a new, holistic government reform strategy labeled “Transformational Government” that strongly emphasizes customer-centricity. Attention has turned to online portals as a cost effective front-end to deliver services and engage customers as well as to the corresponding organizational approaches fo...

This paper contributes to the issue of eGovernment implementation in Saudi Arabia by discussing the current situation of ministry websites. It evaluates the rate of web development progress of vital government websites in Saudi Arabia using the eGovernment stage model. In 2010, Saudi Arabia ranked 58 th in the world and 4 th in the Gulf region in eGovernment readiness according to United Nation...

Sweden and Spain experiment with different provider models to reform healthcare provision. Both models have in common that they extend the role of the for-profit sector in healthcare. As the analysis of Saltman and Duran demonstrates, privatisation is an ambiguous and contested strategy that is used for quite different purposes. In our comment, we emphasize that their analysis leaves questions ...

The sourcing of cloud services is a relatively new type of service delivery model in which an organization gets access to IT services via a cloud service provider that is delivering services over the web to many users on a pay per use or period basis. Even though the importance of IT governance is often underlined, there is limited literature available regarding the required IT governance capab...

BACKGROUND Governance arrangements include changes in rules or processes that determine authority and accountability for health policies, organisations, commercial products and health professionals, as well as the involvement of stakeholders in decision-making. Changes in governance arrangements can affect health and related goals in numerous ways, generally through changes in authority, accoun...

Digital platforms need to attract both application developers and end users. Existing literature suggests various strategies related to openness, flexibility, and generativity to attract application developers. However, how consumers make decisions on adopting platforms has not been studied. This paper studies which characteristics of digital platforms consumers most prefer. We focus on mobile ...

Advances in Information Technology have allowed companies to deliver varied services from offshore locations with work performance being closely monitored and contracted on. While business reports have focused on the delivered quality of services moved offshore, statistical evidence is needed to study the effectiveness of different instruments on improving the work performance. Based on our pri...

Platform-mediated networks encompass several distinct types of participants, including end users, complementors, platform providers who facilitate users’ access to complements, and sponsors who develop platform technologies. Each of these roles can be opened—that is, structured to encourage participation—or closed. This paper reviews factors that motivate decisions to open or close mature platf...

Health care costs incurred prior to the appropriate patient-provider transaction (i.e., transaction costs of access to health care) are potential barriers to accessing health care in low- and middle-income countries. This paper explores these transaction costs and their implications for health system governance through a cross-sectional survey of adult patients who received their first diagnosi...

SUMMARY This study examines environmental, social, and governance (ESG) reports of companies on The Wall Street Journal’s Investor’s Business Daily’s top 100 sustainable companies. We collect information whether the are assured, type assurance standards cited, provider, or not provider also audits financial statements. Fifty-eight percent sample voluntarily sought external services for some por...