In Quality function deployment (QFD) approach, customers tend to express their needs in linguistic terms rather than exact numerical values and these generally contain vague imprecise information. To overcome this challenge use the method more effectively for complex customer-oriented design problems, paper introduces a novel intuitionistic Z-fuzzy QFD based on Chebyshev’s inequality (CI) appli...

Using the effective management tools that are relevant tothe organization’s needs for excellence has become so important for thecompanies to improve their performances and then increase customersatisfaction and gain market shares. Quality function deployment is anefficient and powerful tool in design, development, and planning of products.The main function of quality function deployment is conv...

A sound decisionmethodology for evaluating and selecting e-learning products should considermultiple and conflicting criteria and the interactions among them. In this paper, a decision framework which employs quality function deployment (QFD), fuzzy linear regression and optimization is presented for elearning product selection. First, a methodology for determining the target values for e-learn...

Quantitative QFD (Q2FD) is an extension of conventional Quality Function Deployment (QFD). Q2FD incorporates quantitative requirements decomposition models into the QFD framework. It also rearranges conventional QFD matrices to facilitate quantitative capture and both forward and backward chaining of performance values. The rearranged matrices also allows full representation of QFD matrices wit...

What are the Best Practices of QFD? This was the driving question approx. a dozen experienced users of Quality Function Deployment (QFD) wanted to answer during various two-day workshops. The QFD Institute Germany e.V. (QFD-ID) had invited to come up for discussion on the Best Practices of QFD. The QFD-ID exists for almost 10 years now, but the origins of QFD and its successful application worl...

Today most research related to manufacturing strategy development concentrates on descriptive processes and conceptual models, and therefore lacks the capability of assessing the supportive degree of manufacturing strategy to competitive priorities, and is also difficult to assess the congruence among various decisions of the manufacturing strategy. This paper proposes an approach for manufactu...