Digital communication between government and citizens is pivotal to e-government. The Danish egovernment initiative Digital Post aims to digitize all communication between government and citizens. We surveyed local government staff about how Digital Post affects the service delivered to citizens. As much as 82% of the 448 respondents considered digital communication with citizens using Digital ...

the purpose of this study is to study the role of environmental determinants in entrepreneurship in the public sector. this is an applied and descriptive-correlation study. the statistical population is tehran municipality's employees and clients. a sample of 220 municipal employees and a sample of 200 citizens were selected to evaluate the role of environmental factors in entrepreneurship...

This paper explores the contingency effects of citizens’ demographic and relationship quality characteristics on the connection between e-government attitudes (as measured by satisfaction) and e-government acceptance (as measured by visit frequency and number of transactions). A series of statistical analyses of responses collected from a sample of 268 citizens uncover several noteworthy findin...

Around the world, a growing crisis of legitimacy characterises the relationship between citizens and the institutions that affect their lives. In both North and South, citizens speak of mounting disillusionment with government, based on concerns about corruption, lack of responsiveness to the needs of the poor and the absence of a sense of connection with elected representatives and bureaucrats...

When do citizens’ voices and demands result in improved state responsiveness, transparency and accountability? First, when the citizenry is active in shaping policy priorities and demanding greater openness and responsiveness from the state. Second, if state institutions view their responsibilities to citizens as central. In reality, however, the state in many developing countries is not suffic...