patient satisfaction is one of the sensitive indicators in determining the effectiveness of service rendered in hospitals. the study focus on comparing the health care services of  two cardiology based corporate hospitals in hyderabad, andhra pradesh, india. the data for the study was collected through a questionnaire consisting of two sections. an attempt has been made to elicit the informatio...

H. Ludwig J. Hogan R. Jaluka D. Loewenstern S. Kumaran A. Gilbert A. Roy T. Nellutla M. Surendra To manage the delivery of services competitively on a large, global scale, an IT (information technology) service provider must efficiently use service delivery resources—in particular, skilled service delivery teams. Service requests form a large and important component of the management of a clien...

Much of the radical transformation of the world economy from an industrial, manufacturing-oriented economy to a post-industrial, service-oriented one comes from the application of information technology (IT) to service delivery (Rai and Sambamurthy 2006). IT has contributed – and continues to contribute – to increased efficiency and effectiveness in service delivery. ITalso reduces the cost of ...

Background Despite increased access to treatment and reduced incidence, vertical transmission of HIV continues to pose a risk to maternal and child health in sub-Saharan Africa. Performance-based financing (PBF) directed at healthcare providers has shown potential to improve quantity and quality of maternal and child health services. However, the ways in which these PBF initiatives lead to impr...