abstract: performance evaluation models of information and communication technology (ict) sectors have been already considered with many perspectives of ict management. since ict has two distinct aspects of usefulness and harmfulness for the environment, therefore, this research with regard to the new dimension named environment, is going to present a new performance evaluation model with the a...

need to progress is the factors contributing to development and trying to meet these requirements cause which organization will lead to the development. organizations performance evaluating, is one of the most powerful management tools that we can by that, obtained required information of organization status .in this study, a performance evaluation model based on balanced scorecard (bsc), which...

Balanced scorecard is a widely recognized tool to support decision making in business management. Unfortunately, current balanced scorecard-based systems present two drawbacks: they do not allow to define explicitly the semantics of the underlying knowledge and they are not able to deal with imprecision and vagueness. To overcome these limitations, in this paper we propose a semantic fuzzy expe...

The present study investigated approaches and techniques to enhance strategic management governance and decision making within the framework of a performance-based balanced scorecard. The review of best practices from strategic, program, process, and systems engineering management provided for a holistic approach toward effective outcome-based capability management. One technique, based on fact...

BACKGROUND AND OBJECTIVES Oregon Health & Science University Family Medicine implemented a balanced scorecard within our clinics that embraces the inherent tensions between care quality, financial productivity, and operational efficiency. This data-driven performance improvement process involved: (1) consensus-building around specific indicators to be measured, (2) developing and refining the b...

The Balanced Scorecard provides a model that can be adapted to the management of any burn center, burn service or burn program. This model enables an organization to translate its mission and vision into specific strategic objectives across the four perspective: (1) the financial perspective; (2) the customer service perspective; (3) the internal business perspective; and (4) the growth and lea...

While it has been established for many years that the management of Occupational Safety and Health (OHS) is carried out by means of management systems, the question of how to measure the performance and control of these systems is still current. Uncertainties related to their operation and the difficulty of gathering information about their level of performance makes control of performance vari...

Executive Summary : This presentation proposes a conceptual framework for assessing the business effectiveness and quality of Information Management (IM)Services in organizations by using a Corporate Information Management scorecard. The presentation applies the ‘Balanced Scorecard’ tool used by organizations typically for management strategy and performance measurement in the area of Informati...

As the years have passed, the Balanced Scorecard, in some sense of this phrase, has been adopted on a worldwide basis. But the variations in conceptualizing and implementing it are so great that it is not always clear what, exactly, is being adopted and whether an intervention using the name "balanced scorecard" is having the impact its sponsors have envisioned. In this White Paper, I'll provid...

Purpose – The purpose of this paper is to focus on one strategy known as “The Balanced Scorecard”, discussing the growing importance of balanced scorecard performance systems, exploring issues that organizations face in building and implementing scorecard systems, and sharing lessons learned from Australian organizations that have taken the balanced scorecard journey. Design/methodology/approac...