Based on the analysis of an innovative medium sized enterprise from mainland China, this paper investigated the Knowledge Management (KM) issues by focusing on its KM enablers and process. This paper attempts to investigate how Chinese enterprises absorb knowledge from external sources; how they developed culture to facilitate Knowledge Management Processes (KMPs) and what major challenges they...

The fast growing demands of customers that face organizations are concerned with the acquisition of new customers. In this approach Knowledge has become a key source for organizations to improve the competitive advantage. Therefore, Knowledge Management (KM) is viewed as one of the most interesting options as it can produce competitive Advantage. Consequently, competitive advantage is essential...

in the developed countries, many organizations are regarded as knowledge-based businesses in which knowledge management is necessary. today, this science is changing into integral activity of business in organizations. one of the concerns of knowledge management is its implementation.many companies and organizations which try to start knowledge management don’t ensure that the best approach is ...

Major industrial countries gradually developed from industrialised economies to informationand knowledge-based economies, where people became the most valuable asset to companies due to their abilities and valuable tacit knowledge. Unfortunately tacit knowledge is contained in people’s minds, is difficult to access and therefore needs to be captured so it can be shared amongst employees. Concep...

This paper examines how Jordanian banks use the Customer Knowledge process to support Customer Knowledge Acquisition (CKA) and how they foster it. The empirical study is based on a sample of the data collected from 165 respondents, drawn randomly from six banks. The results showed that the six selected factors (Need for Customer Knowledge, Identify Source of Customer Knowledge, Verify Source of...

This chapter aims to provide a complete characterization of the different perspectives of customer relationship management (CRM) and its potentialities to support knowledge management practices in a multinational context. It describes the strategic and technological dimensions of CRM and how its adoption supports the development of a learning and customer-focused organization, with special emph...

The ‘Knowledge Age’ has fuelled the need to capitalise on organisation-wide Intellectual Capital with the aim of gaining competitive advantage vis-à-vis a higher return-on-knowledge and experience. In this paper, we propose a novel tacit knowledge acquisition and representation strategy using Scenarios based on the assumption that tacit knowledge can best be explicated through controlled challe...

Management research has often overlooked the role of knowledge and knowledge management (KM) in the analysis of organizations and their performance. Also, the literature on KM is short of empirical evidence on the likely interrelatedness of the KM processes. This investigation adopted a research model and used data from 38 Egyptian software firms to examine: (1) the relationship of the KM proce...