In today's competitive world, many manufacturing and service firms, including banks, have been forced to use new managerial approaches, and methods for assessing organizational performance. The Data Envelopment Analysis (DEA) approach is one of these approaches, which has been used to evaluate the performance of organizations since 1978. The purpose of this research is to use the technology sup...

This study shows that monetary incentives together with performance disclosures lead to significant increases in effort and productivity the multi-branch banking industry. Our results are based on an incentivized credit card campaign run by a commercial bank which employees were paid piece-rate if they sold customer. Later campaign, head office started provide daily reports for all branches of ...

________________________________________________________________________ We assess whether bank branch placement in Bangladesh responds to any unexploited potential for non-farm rural development. The location choices of the famous Grameen Bank are compared to those of more traditional banks. We allow for heterogeneity in household characteristics conducive to success in non-farm activities whe...

Example Consider a banking institution, where customers have accounts of different types, e.g., checking, savings, loan, mortgage, etc. Customers use these accounts to handle their financial transactions, e.g., they sign checks for payments, they deposit money in their accounts, etc. Customers receive bank cards to facilitate their transactions. For the convenience of their customers, the bank ...

The paper applies an economic model of a competitive market for retail banking services to generate insights into the following relevant questions. Is the cost structure of electronic distribution systems sufficient to justify choosing the Kiosk/PC Banking distribution strategy? That is, is it reasonable that market pressures and technological advances will allow banks to virtually eliminate br...

Data Envelopment Analysis (DEA) has been applied in many efficiency studies in the banking sector. Conventional DEA models consider the system as a single-process black box. There are however a number of so-called network DEA approach that consider the system as composed by distinct processes or stages, each one with its own inputs and outputs and with intermediate flows among the stages. In th...

Improving banks performance is important for investors, creditors and other stakeholders. IT as a strategic resource can help bank managers to gain competitive advantage by improving banks’ capabilities. The aim of this study is to investigate the impact of IT and two other variables on firm performance considering the moderating role of environmental dynamism and strategy. IT costs, number of ...