Nowadays, new technologies have changed the methods of serving customers in many service organizations. Service in the banking industry has been influenced by International Communication Technology (ICT) developments in essential ways. Nowadays the importance of websites and their unique features in provision of services to customers is increasing. However, traditional methods of banking with d...

Using of new technology in economical field is one of the main goals of putting electronic government in the definition of society and community. These changes are put in cultural bases and we are not able to anticipate all probable results before encountering cultures with new technology mostly has been one of the theoretical survey and practical difficulties in governing of societies. The rat...

in recent years,internet-based banking services have become the focus of competition in iran’s banking system. in this respect, internet banking users’ identification and segmentation leads to better understanding of users’ needs and expectations and planning to meet them. this in turn will result in improving the image of the bank and obtaining competitive advantage. in this research, seven ba...

Technology has introduced new ways of delivering banking to the customer, such as ATMs and Internet Banking. Hence, banks have found themselves at the forefront of technology adoption for the past three decades. Banks began to look at e-banking as a means to replace some of their traditional branch functions. e-banking products/services like ATM and electronic funds transfer were a source of di...

Software is intended to enable and support organisations to function effectively and efficiently. Hence its deployment is critically vital. Software deployment involve two primary components, technology and nontechnology actors. Both actors offer vital contribution to software deployment. Unfortunately, there has been more focus on the technological actors over the years. This could be attribut...

Brief Description. This short paper highlights the interaction between security and usability in e-banking security and presents objectives and difficulties for studies in this field. E-Banking has undoubtedly become a key element in every modern bank's service portfolio during the last two decades. With its initial focus primarily on transactions, e-banking has now progressed towards an advanc...

This paper examines how New Zealand banks enhance their retail banking services through the Internet. Seven NZ online banks were studied in terms of their web sites’ effectiveness, functionalities and Internet strategies. The functionality was examined by evaluating banks’ web sites using a tailored electronic commerce model. The effectiveness was surveyed utilising a judgment sample of actual ...

Internet banking is changing the banking industry, having the major effects on banking relationships. Banking is now no longer confined to the branches were one has to approach the branch in person, to withdraw cash or deposit a cheque or request a statement of accounts. In true Internet banking, any inquiry or transaction is processed online without any reference to the branch (anywhere bankin...

Advances in electronic banking technology have created novel ways of handling daily banking affairs, especially via the online banking channel. The acceptance of online banking services has been rapid in many parts of the world, and in the leading ebanking countries the number of e-banking contracts has exceeded 50 percent. Investigates online banking acceptance in the light of the traditional ...