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Buzzwords such as BAM (Business Activity Monitoring), BOM (Business Operations Management), BPI (Business Process Intelligence) illustrate the interest in closing the business process management loop (van der Aalst and van Hee, 2002; Dumas et al., 2005). This is illustrated by the Figure 1, which shows the increasing level of support for closing the so-called BPM lifecycle. The lifecycle identi...

Power-law correlations have been observed in packet flow over the Internet. The possible origin of these correlations includes demand for Internet services. We observe the demand for e-mail services in an organization, and analyze correlations in the flow and the sequence of send requests using a Detrended Fluctuation Analysis (DFA). The correlation in the flow is found to be weaker than that i...

This paper attempts to discuss the spam issue from the Malaysian e-mail users’ perspective. The purpose is to discover how Malaysian users handle the spam e-mail problem. From the experiences we hope to discover the necessary effort needed to be undertaken to face this problem in the context of Malaysia. A survey was conducted to understand how Malaysian individual perceived spam and what they ...

The study investigates how knowledge workers perceive avatar e-mail differently from traditional e-mail, and how they select traditional versus avatar e-mail when different levels of task equivocality and different types of communication direction are present. Three field studies were conducted with knowledge workers who have used avatar and traditional e-mail. This study demonstrates that over...