BACKGROUND Health systems increasingly try to make their services more responsive to users' expectations. In the context of the World Health Report 2000, WHO developed the concept of health system responsiveness as a performance parameter. Responsiveness relates to the system's ability to respond to service users' legitimate expectations of non-medical aspects. We used this concept in an effort...

Background and Objectives: Responsiveness is a measure of how well a healthcare organization performs in accordance with patients’ expectations and is a central factor to patient satisfaction. To enhance responsiveness in a health facility, the first step is to identify its current situation. This study was conducted to evaluate the responsiveness of a sample of hospitals in Ya...

BACKGROUND District level health system governance is recognised as an important but challenging element of health system development in low and middle-income countries. Accountability is a more recent focus in health system debates. Accountability mechanisms are governance tools that seek to regulate answerability between the health system and the community (external accountability) and/or bet...

BACKGROUND The Health System Responsiveness Questionnaire is an instrument designed by the World Health Organization (WHO) in 2000 to assess the experience of patients when interacting with the health care system. This investigation aimed to adapt a Mental Health System Responsiveness Questionnaire (MHSRQ) based on the WHO concept and evaluate its validity and reliability to the mental health c...

Background: Social responsiveness of the curriculum is aimed at directing all medical education activities to the training of physicians able to meet the health needs of the target community. Since medical education has moved towards a community-centered and community-based approach, significant attention has been paid to the concept of social responsiveness of medical education. Therefore, the...