A dinner for healthcare leaders at the 6th National Conference on Quality featured a conversation with Maureen Bisognano, Executive VP and COO of the Institute for Healthcare Improvement (IHI). IHI is a leading source of innovation in the improvement of healthcare. The conversation was facilitated by G. Ross Baker, professor in the Department of Health Policy, Management and Evaluation at the U...

While the body of evidence-based healthcare interventions grows, the ability of health systems to deliver these interventions effectively and efficiently lags behind. Quality improvement approaches, such as the model for improvement, have demonstrated some success in healthcare but their impact has been lessened by implementation challenges. To help address these challenges, we describe the emp...

background and objectives: the increasing pressure on health systems to improve quality of health care,require them to develop novel conceptual framework and indices aimed at evaluating decision variables in the contemporary complex community. customer quality is a newly introduced concept addressing capability of patients in contribution to healthcare process and cooperation with healthcare pr...

The methods for healthcare reform are strikingly underdeveloped, with much reliance on political power. A methodology that combined methods from sources such as clinical trials, experience-based wisdom, and improvement science could be among the aims of the upcoming work in the USA on comparative effectiveness and on the agenda of the Center for Medicare and Medicaid Innovation in the Centers f...

PURPOSE Key issues in measuring and improving the quality of healthcare are discussed with an emphasis on applying quality-improvement principles in ambulatory care pharmacy practice. SUMMARY The various perspectives on healthcare quality (including those of patients, providers, and payers) are reviewed, and the basic principles of quality measurement and improvement are outlined. Many health...

Introduction: Crimean Congo hemorrhagic fever (CCHF) is a Zoonosis disease. The aim of this study was to examine the effect of educational intervention on practice improvement of employees in healthcare centers and meat distribution centers of Ilam province in relation to Crimean Congo hemorrhagic fever. Materials and methods: Participants in present quasi-experimental study were 200 emplo...

Healthcare organisations are looking at strategies and activities to improve patient outcomes, beyond clinical interventions. Increasingly, health organisations are investing significant resources in leadership, management and team work training to optimise professional collaboration, shared decision-making and, by extension, high quality services. Embedded clinical aca...

Background: Business process management systems (BPM) can automate all processes in an organization. These systems provide the possibility of identifying, modeling, deploying, implementing, function managing, integrating with other information systems, monitoring and improving an organization's business processes in a standard form. As far as the authors know, no related resear...

BACKGROUND Practice facilitation is a key component of quality improvement in primary healthcare. Studies have reported the effectiveness of practice facilitation in improving quality management and care delivery. However, little has been published about practice facilitators' training, facilitation activities, and their perceived role in quality improvement in primary healthcare. This study ex...