As a result of a field research study for adoption of mobile Banking services (M.B.S), by approach banking to customer satisfaction in the Melli bank of Mashhad has been examined. In this study, the methodologies of descriptivecorrelational and cross-sectional survey were employed. Our Statistic society of this Study consisted of all individuals eligible who were available for completing the di...

the purpose of present paper was to examine the relationship between central bank independence and inflation rate in iran over 1960-2008. first, central bank independence has been accomplished through three indices including legal and real cbi indices and turnover rate of central bank governor index. then, augmented dickey-fuller test for model stationary of variables has been done by applying ...

this study had been performed to analyzing relationship between performance management and service quality because of develop the banks service quality by means of improve specific sides of the performance management. the pma method was used for analyzing the performance management at isfahan melli bank and the systra-sq scale was used for assessing the service quality at there. in order to rel...

This research investigates the methods for improving the quality of IT services (electronic services) in the Melli Banks branches in Mashhad province, where QFD and ANP models were operated. To this concern, three-dimensional, usability, service interaction and information quality to improve IT service quality were examined. The results of the analysis of the opinion of Melli Bank Customers ind...

positive word-of-mouth (p-wom) has a strong influence on purchase decision of new customer. today, firms try creating loyal customer with positive wom and use from this competitive factor in increasing their market share. this research showed that website usability (wu) has a positive effect on customer satisfaction (cs), and also this element have a positive effect on customer loyalty (cl). cs...