The aim of this article is to explore the relationship between the type of service failure, age and the customer ’ s negative emotions after a service failure; as well as the relationship between these emotions, the recovery strategies executed and service recovery satisfaction. The proposed model is tested on a sample of fi nancial services customers who suffered some type of failure. The resu...

PURPOSE The purpose of this study is to examine the relationship between negative emotions and bio-behavioral risk factors among Korean immigrants at risk for type 2 diabetes (T2DM). METHODS Data were collected from 148 Korean immigrant adults who are "at risk" for T2DM as defined by having family history of T2DM in first-degree relatives, body mass index greater than 23, or history of gestat...

Based on two cross-sectional probability samples (Study 1: N = 1,382, Study 2: N = 1,587), we studied the interplay between positive and negative intergroup contact, different types of intergroup emotions (i.e., episodic intergroup emotions encountered during contact and more general chronic intergroup emotions), and outgroup behavior in the context of intergroup relations between non-immigrant...

A host of negative emotions such as anxiety, frustration, and boredom inevitably occur during computerized learning. These emotions can have serious negative consequences on students’ metacognitive and cognitive processes and learning outcomes. Thus, students should be equipped with the ability to regulate these negative emotions in order to achieve positive learning outcomes. Building on previ...

Introduction. The main task of this paper is to assess how emotions are expressed in sharing of information about a controversial topic, immigration, and how the emotional expressions vary by comment type. Method. A sample of 50 threads of conversation from a Finnish online discussion group focusing on issues of immigration was selected for the study. The dataset contains 2,312 messages submitt...

Emotions, is the generic term for various subjective cognitive experiences and a psychological and physiological synthesized state generates under a variety of perceptions, thoughts, and behaviours. In general, emotion can be categorized into Joyful, Angry, Protected, Sad, Surprised, Fear, Satisfied and Unconcerned eight types of positive-negative emotions. More subtle and delicate emotions inc...

The assumption that positive affect leads to a better performance in simple cognitive tasks has become well established. We address the question whether positive and negative emotions differentially influence performance in complex problemsolving in the same way. Emotions were induced by positive or negative feedback in 74 participants who had to manage a computer-simulated complex problemsolvi...