Meeting memory features are poorly integrated into current group support systems (GSS) . This paper discusses how to introduce meeting memory functionality into a GSS. The author first introduces the benefits of a good meeting and organizational memory to an organization. Then, challenges such as storing semantically rich output, building up the meeting memory during the meeting with a minimum ...

Business processes are by nature information-intensive and require IT support. Database systems solve the basic need for secure and efficient data storage and access. As such they are well-understood and widely applied. Workflow management systems, currently being added to support and optimize formal business processes, distribute jobs among employees. Recently, researchers and practioners star...

Effective management of organizational memory (OM) is critical to collaboration and knowledge sharing in organizations. We present a framework for managing organizational memory based on transactive memory, a mechanism of collective memory in small groups. While being effective in small groups, there are difficulties hindering the extension of transactive memory to larger groups. We claim that ...

This chapter presents KnowledgeEco, a domain ontology for organizational memory (OM). Based on extant theories of the domain, KnowledgeEco defines static and dynamic aspects of OM as a basis for formulating an evaluation framework, which can be used by organizations irrespective of their specific field. A key innovation in the KnowledgeEco ontology is the introduction of the concept of structur...

Learning from failures made along the product life cycle is an effective way for enterprises to increase product and service quality and decrease costs at the same time. However, the product life cycle is distributed in time and space and therefore the implementation of organizational learning processes have to bridge informational, conceptual and technological barriers. The organizational memo...

Within the MEMORAe project, we see a course unit as an organization in which different actors are involved. These actors produce documents, information and knowledge that they often share. We propose the concept of “learning organizational memory” which we think as being particularly adapted to an e-learning situation. Such a memory makes educational resources of all kinds more accessible: reso...

This paper deals with “Knowledge Management Systems” (KMS) which are seen as a new kind of information systems supporting organizational information processing. KMS result from the application of advanced database and network technologies to support organizational learning and knowledge management approaches. A perspective-based view of organizational memory systems is used to define KMS and fo...

This paper proposes an ontology of Organizational Memory (OM) that can guide its design, construction, evolution and evaluation. The upper level of the ontology is described using the generalized concept of Structural Memory (SM), which is a framework of types (e.g., Organizational Memory and Individual Memory) and components (contents and means) that enable the management of know-how . We demo...

Workflow management technology has evolved from efficiency-oriented process automation tools to knowledge network building and support systems. This paper presents a workflow management application that collects information-rich business process documents, stores them in an organizational memory system, and informates staff and management in various situations. Combining SAP R/3 as the workflow...