The Web impacts every facet of business and also impacts the individual. This study seeks to determine what role trust plays in the impact the Web has on the individual by testing a model with satisfaction, usability, trust and ease of use as direct effects on perceived individual impact. The model also includes trust as a moderator between usability and perceived individual impact and between ...

extended abstract 1. introduction the widespread use of the internet in urban communities has changed the geographical concentration of services and has led to the emergence of urban electronic services. improving productivity and increasing access are the benefits of creating electronic services. to achieve these benefits, the acceptance of electronic services in the community should be consid...

The mobile (wireless) service market has been rapidly growing along with the development of a variety of wireless applications and services and the increasing number of mobile Internet users. In this rapidly changing market environment, understanding users’ satisfaction with mobile Internet service, the dimensions of service quality, and their intentions to use current service is important to b...

Many e-commerce transactions via e-payment systems is carried out. The aim of this study is that the theory of structures, an empirical analysis about the importance and ranking key factors that may be on customer satisfaction in electronic payment systems affect the Iranian banks.9 specific topics of the factors in e-payment systems, customer satisfaction and affect are more key, were selected...

OBJECTIVE To investigate the levels and factors affecting the perceived quality of HIV/AIDS treatment and care services. DESIGN A cross-sectional study. SETTING The study was conducted in Wolaita Zone of southern Ethiopia in one hospital and five health centres providing antiretroviral therapy (ART) and pre-ART. PARTICIPANTS 481 persons infected with HIV on outpatient care, 408 (83.8%) on...

Background: Nurses’ job satisfaction is a determining factor in providing high quality and safe care services and obtaining patient satisfaction. It seems that with the implementation of the Transformation Plan for the Iranian Health System and due to changes in various factors such as professional, individual, and organizational circumstances, nurses’ perceived organizational justi...

Brand Loyalty is the only tool for any company to survive in a severe competition. Brand helps in creating relationship between consumer and producer. In this research we study and investigated the effect of service quality, perceived quality, perceived value, brand trust and customer satisfaction on brand loyalty. The service quality, perceived quality and value were determined to be input var...