many of the so-called organizational strategies on which companies are dependent, are not endurable. these strategies may not be well structured and cannot stand the test of time. thus, making the right decision is extremely important for strategic planning. the proposed strategy formulation framework in this paper (fuzzy bsq) is a powerful management tool in strategic planning that integrates ...

Quality function deployment (QFD) is the product development process to maximize customer satisfaction. The engineering design characteristics related to product performance are specified for this purpose. For dealing with the fuzzy nature in the product design processes, fuzzy approaches are applied to represent the relationships between customer requirements (CRs) and engineering design requi...

One of the problems in software development is the gap between customer requirements and the final product. Especially, if component-oriented programming is taken into consideration, the cost, complexity, and development time should mostly depend on customer requirements. Quality function deployment provides a systematic method for tying design decisions directly to customer wants and needs. Th...

Due to the importance of supplier selection issue in supply chain management (SCM) and ,also,  the increasing tendency of organizations to their social responsibilities, In this paper, we survey the supplier selection issue as a multi objective problem while considering the factor of corporate social responsibility (CSR) as a mathematical parameter. The purpose of this paper is to design a mode...

Information and communication technologies (ICT) have altered the balance of cost between activities within a firm and activities between firms. Easier co-operation allows companies to focus on their core strengths, while forming relations with other firms to supply the other needed skills to bring a product to market. Design, in one firm or in a consortium, is iterative and does require change...

Today Quality Function Deployment (QFD) is a powerful development method whit a wide range of applications to translate customers’ needs into technical requirements for achieving customer satisfaction. The current study demonstrated a QFD analysis to improve school furniture design in Tehran as the baseline of Iran. Accordingly, we extended the widely used QFD method into a complex set of custo...

D. Vykydal, J. Plura, P. Halfarova, R. Fabík, P. Klaput, VŠB – TU Ostrava, FMME, Ostrava, Czech Republic The quality of a product is given by the extent, to which the product meets customer requirements. It is generally accepted that the extent, to which the product meets such customer requirements, and, consequently, the resulting quality of the product itself, substantially depend on the earl...