despite progress towards greater public engagement, questions about the optimal approach to access public preferences remain unanswered. we review two increasingly popular methods for engaging the public in healthcare priority-setting and determining their preferences; the citizens’ jury (cj) and discrete choice experiment (dce). we discuss the theoretical framework from which each method is de...

An ambition for a democratic information society is providing services that maintain and even enhance citizens’ mastery and control of their life situation. Analyzing public services from a citizen autonomy perspective can indicate where the service and its IT-systems do not support user autonomy. We analyze a public service and discuss it as a sociomaterial entanglement. Based on our data on c...

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In metropolitan development management, quality of public services is influential in every public sector to satisfaction of citizens on quality of services. Nowadays, satisfaction are with such important matters that should be considered in the planning, implementation, management and maintenance of many public services such as subway, transportation, traffics, parks, markets and so on. Th...

Public administration should serve the citizens. However, electronic communication with it is still in its infancy. To improve response speed on inquiries and allow unattended inspection of records, an unambiguous and secure way of identifying records is needed. Another issue is how citizens locate the person responsible for handling certain requests. If this information is stored in a public d...

For several years the public sector has experienced substantial changes. First the widespread use of the Internet and the e-government discussion led to an extended offer of information for each governmental level (federal, state, regional, local) of the public authorities and a broad offer of online applications. The recent discussion of citizen-centred e-government focuses on governmental ser...

The Danish e-government strategy aims to increase the efficiency of public sector administration by making e-government channels mandatory for citizens by 2015. Although Danish citizens have adopted e-government channels to interact with public authorities, many also keep using traditional channels. Previous studies have analyzed citizens’ channel choice in non-mandatory settings, and mostly su...

Original scientific paper Developing a model for citizens’ satisfaction with public services is one of the effective factors for improvement of service quality. In recent years, many studies have been carried out to identify a model for citizens’ satisfaction with public sector services. In the structure of the presented models in the literature, one of the most important issues regarding organ...