In the 21 st century, the new economy is becoming increasingly customer centric. Customer retention is considered one of the main relationship marketing concepts concerned with developing and maintaining a long-term customer-firm relationship. The importance of customer retention has increased since a majority of firms started to suffer a noticeable loss of customers, along with the complexity ...

Using the 419,194 customers of a mobile operator as the sample, this research investigates the effectiveness of the company’s retention strategies. It examines the effect of such strategies on extending customer life cycle. We find that the retention policies and the incremental average revenue per user (ARPU) in the retention period over the month prior are positively correlated. In addition, ...

BACKGROUND Loss to follow-up from randomised trials can introduce bias and reduce study power, affecting the generalisability, validity and reliability of results. Many strategies are used to reduce loss to follow-up and improve retention but few have been formally evaluated. OBJECTIVES To quantify the effect of strategies to improve retention on the proportion of participants retained in ran...

Empirical experiments have shown that storing every case does not automatically improve the accuracy of a CBR system. Therefore, several retain policies have been proposed in order to select which cases to retain. However, all the research done in case retention strategies is done in centralized CBR systems. We focus on multiagent CBR systems, where each agent has a local case base, and where e...

Scholars have questioned the effectiveness of several customer relationship management strategies. The author investigates the differential effects of customer relationship perceptions and relationship marketing instruments on customer retention and customer share development over time. Customer relationship perceptions are considered evaluations of relationship strength and a supplier’s offeri...

When people learn that I study lethal injection, they are usually curious to know more (or at least they are polite enough to ask questions). Interestingly, the question that arises most often— from lawyers, law students, and laypeople—is why states behave as they do. In the wake of botched executions and ample evidence of lethal injection‘s dangers, why do states fail to address their executio...

A student, supported by his classmates, throws a piece of chalk at the teacher who is writing on the blackboard. The teacher rapidly turns back and promptly catches him in the act. The student blushes and suddenly realizes how bad it was what he did. What happened to the guy? Why did he decide to throw the piece of chalk? And why, after a few seconds, he would have liked that what he did had ne...