This paper deals with the organization of concepts and ideas as regards the relation between quality and web accessible services. We discuss the concept of service and service requestor. We investigate their mutual expectations and offered functionalities that involve both functional and non-functional requirements. The relation between nonfunctional requirements and quality attributes is prese...

This research investigates the methods for improving the quality of IT services (electronic services) in the Melli Banks branches in Mashhad province, where QFD and ANP models were operated. To this concern, three-dimensional, usability, service interaction and information quality to improve IT service quality were examined. The results of the analysis of the opinion of Melli Bank Customers ind...

Telemedicine refers to the delivery and provision of health care and consultative services to individual patients and the transmission of information related to care, over distance, using telecommunications technologies.Quality of service is a critical determinant of telemedicine performance. In addition, it can also be a critical factor in determining long-term viability of a telemedicine serv...

This study aims to determine organizational citizenship behavior’s impact on customer loyalty and quality of services. That is to examine, organizational citizenship behavior of nurses and patients (customers) of the Kermanshah province hospitals by two hypotheses. Population comprised of 1524 nurses which 544 nurses were selected as sample. Also sample of same size in a random way in a period ...

Simply put, a Web service refers to a programmable Web application that is universally accessible using standard Internet protocols. This paradigm of Web services has been changing the Internet from a repository of data into a repository of services along the following three dimensions: (1) By means that business organizations expose their services on the Internet and make them accessible via s...

this study aimed to empirically develop a reliable and valid model specifically for measuring service quality of sport conferences as sport event tourism. to assess the model which has been established based on the survey, data gathered from 136 of attendees in sport conference. finding of this study showed that participants form their service quality perceptions based on their evaluations of 4...

conclusions this paper reports a new determinant of hospital services quality. results the results of study indicated that nurses' emotional intelligence has a direct effect on the hospital services quality. the study also revealed that nurse's job satisfaction and communication skills have an intermediate role in the emotional intelligence and service quality relation. objectives thi...

this research offers a comprehensive model to investigate the relationships between services quality, hedonic affect, perceived value and behavioral intentions. the purpose of this study is to build a broader understanding of the determinants of customer satisfaction and behavioral intentions throughout the restaurant services by incorporating the perceptions of hedonic affect in service delive...