In this article, the construction of an evaluation model quality service hard discount stores in Colombia was carried out. Thus, a quantitative study out, under deductive and descriptive method, with its own instrument designed supported by globally accepted Servqual Servperf models, Likert-type questions, to measure customer perception. regard, around five thousand surveys were applied main ci...

Service quality and its relationship with customer satisfaction has received considerable academic and business attention in recent years. But the nature of the relationship between these two constructs is not well-explained in the literature. This study used the SERVPERF model as proposed by Cronin & Taylor (1992) to assess perceived service quality in a Vietnamese organization, and then studi...

Students have become more concerned about their university selection and are demanding of the universities they chose. In this highly competitive environment, need to understand these expectations. This study examines how undergraduate students perceived service quality in higher education institution. To answer that question, a questionnaire was developed distributed amongst tourism hospitalit...

The benchmark for the success of a business or product is to measure satisfaction customers who have used felt goods services. customer's expectations function and emotional happiness factors that arise from use services are entirely responsibility producer. So manufacturers need focus on what attributes must be presented in service increase customer satisfaction. decrease interest providing ve...

This study aims to explore the effects of service-quality dimensions on customer satisfaction non-banking financial institutions in an emerging economy by adopting renowned SERVPERF model. To verify proposed model, data was collected from thirteen Bangladesh using a questionnaire survey with purposive random sampling method. Through Smart PLS 2 software, partial least squares structural equatio...

La investigación tuvo como objetivo determinar el nivel de satisfacción que tienen los clientes la organización Fabril, específicamente en las ciudades Cañar, El Tambo y Suscal, fue no experimental, diseño metodológico tipo transversal con uso encuesta SERVPERF (Service Performance) evalúa calidad servicio a través cinco dimensiones: elementos tangibles, fiabilidad, capacidad respuesta, segurid...

La calidad de atención se percibe como un componente importante para desarrollar la fidelización del paciente. El objetivo presente investigación fue determinar relación entre y paciente en Clínica Paredes ciudad Cusco 2021. metodología enfoque cuantitativo, corte descriptivo, correlacional, diseño no experimental naturaleza transversal. muestra estuvo constituida por 151 pacientes, recolección...