Quality Function Deployment (QFD) has been traditionally used as a planning tool primarily for product development and quality improvement. In this context, many people have used QFD for making decisions on how to prioritize critical product areas from a customer perspective. However, it is the position of the author that the QFD process can be viewed as a decision support system that would enc...

To meet consumer needs for assistance with treatment and provider choices, as well as cost and budget management, consumer decision-support tools have evolved and proliferated in recent years. Interest in these decision aids has accelerated with the expectation that consumer participation in health care decision-making will promote self-care and information transparency. Consumer participation ...

Computer Decision Support Tools (CDSTs) can support clinicians at various stages of the care process and improve healthcare, but implementation of these tools has been difficult. In this study we examine the need for, the use of, and barriers and facilitators to the use of a CDST from a human factor perspective. Results show that there is a need for CDSTs, and that physicians do use well-develo...

Unavoidable disturbances induce the necessity of operations control and dispatching tasks in the timetable-driven rail traffic. Therefore, dispatching becomes one of the most relevant challenges for the economic success, since it directly affects the timeliness of passengers, which is a core indicator of customer satisfaction. Thus, the integration of passenger preferences into dispatching stra...

As the connectivity of the business environment increases, as a result of rapid technological development, project teams are becoming more geographically dispersed. Given that team members may be positioned on different parts of the globe, multi-cultural issues may become more prominent, providing further complications for the project manager. Project planning and decision-making, therefore, be...