The present research examined the determinants of private security officers’ job satisfaction. Specifically, impact perceived citizen views and supervisor support on satisfaction was explored while investigating mediating effect self-legitimacy. A convenience sample South Korean officers were by using a paper-and-pencil questionnaire in-depth interviews. results showed that positively affected ...

Effective communication skills facilitate accurate identifications of patient's problems, improvement of the level of patient's satisfaction with the care, and patient's adherence to treatment. Furthermore, a good relationship with patients based on adequate communication lessens patient's anxiety and depression. A patient has his or her own position in a society as a citizen, as a worker and a...

"We take advantage of a large panel data base covering most Norwegian municipalities during seven years to examine the relationship between local public services and migration to and from municipalities for different age groups. The main innovation of the paper is that we use a survey data set to verify that the input measures employed as explanatory variables in the migration study actually ar...

The purpose of this study is to assess whether the existing signals in three European cities were developed according usability principles and ergonomic aspects for the citizen. City maps and signals will be tested using efficiency, effectiveness and user's satisfaction criteria. Among the urban areas are the center of Paris-FR, assumed to be well signalized, the historical center of Guimarães-...

The European Union (EU) member states have over the past decade been actively developing their e-government services. These services cover a whole range of Public Administration activities aiming to integrate digital interaction between government agencies, government and citizens, as well as government and businesses. This paper provides a review of the criteria used in evaluating e-government...

The Italian health care system has undergone profound changes since the establishment of the NHS model in 1978. The 1990s reforms involved a process of decentralization of the NHS, both by devolving political and fi nancial authority to the regions and by delegating considerable managerial autonomy to lower-level purchaser and provider organizations. Although these reforms have yielded some pos...