INTRODUCTION Ready-to-eat meals sold by food outlets that are accessible to the general public are an important target for public health intervention. We conducted a systematic review to assess the impact of such interventions. METHODS Studies of any design and duration that included any consumer-level or food-outlet-level before-and-after data were included. RESULTS Thirty studies describi...

With the introduction of self-service in the financial sector there have been made many assumptions about customer behaviour. Both practitioners and researchers have examined and proposed heuristics for distinguishing self-service customers from other customers. In banking this divide is usually made between Internet segments and branch segments (e.g. Mols, 1999). This paper is part of a resear...

Channel management is one of CRM systems component much influenced by the behaviour of customers in relation to its implementation and use. The consumers’ behaviours, preferences, perceptions and expectations are crucial for the implementation and use of channel management. Customers’ contacts with the organization’s multi-channels can occur at several touch points throughout the customer lifec...

In today’s competitive business world customers are considered to be kings. Customers have several choices to make among alternative products, and they exercise a high level of influence in the market with respect to product size, quality and price. Hence, it is important for producers to meet the needs of customers in order to stay competitive. One of the marketing communication tools that is ...

It has been observed that in many cases, when we present a user with three selections od different price (and, correspondingly, different quality), then the user selects the middle selection. This empirical fact – known as a compromise effect – seems to contradicts common sense. Indeed, when a rational decision-maker selects one of the two alternatives, and then we add an additional option, the...

Gender segregation of jobs plays a central role in current research on gender and labor markets, and understanding the mechanisms driving the gender segregation has become a key focus of study. While the literature on gender segregation of jobs often invoke gender sorting mechanisms that operate pre-hire, the data that are used to empirically examine these processes are almost always collected ...

We have built a set of integrated AI systems (called conversation machines) to enable transaction processing over the telephone for limited domains like stock trading and banking. The conversation machines integrate the state-ofthe-art technologies from computer telephony, continuous speech recognition, natural language processing and humancomputer interaction. Users can interact with these sys...

The increasing availability of a large number of services in the interactive multi-media information infrastructure means that customers have a diverse and large collection of choices open to them. One method of assisting customers to navigate through this large collection is to use information filtering to extract only the information relevant to an end-user according to his/her long-term pref...

In this study, an online customer experience analysis model is proposed and empirically tested in the context of B2C. The focus of this research is to determine factors based on the online customer experience analysis on how to promote B2C. The results of the study indicated that the delivery system is one of key success factors for B2C that would encourage consumers to repurchase. Other factor...