نتایج جستجو برای: customerproduct service level

تعداد نتایج: 1363448  

Purpose: The purpose of this study is to evaluate service quality level in public libraries against Six Sigma quality level by combining SERVQUAL and Six Sigma techniques. Method: This is an applied study conducted as a survey. The population consists of all SANAEE public library members. Through simple random selection, 217 people are chosen. SERVQUAL questionnaire is used as research tool. Fi...

A. N, Noorivandi

In-service education programs have provided the professional development level of companies' employers, in the high quality form. The applying of in-service education programs has been a key component of professional development process for staff agro-industry Company. The study is utilized experimental Solomon four group designs to determine the impact of in-service education programs on agro-...

2006
Fabio Barbon Paolo Traverso Marco Pistore Michele Trainotti

While a lot of work has been done on the problem of the automated generation of plans that compose web services, the problem of monitoring their execution has still to be investigated. However, the run-time monitoring of web service executions is a compelling requirement, since it makes it possible to detect misbehaviors of external component services that are provided by third parties, and thu...

The purpose of this paper is to analyze the effect of a particular control doctrine applied to the service mechanism of a queuing process with lapse. It is assumed that the service discipline is FCFS (first come, first served), arrival process is Poisson, service time distribution is exponential, service process is one phase and the capacity is infinite. It is also assumed that the customer may...

Hamideh Shekari,

Introduction: If the patients are not satisfied with the hospital, this results in switching behavior of patients. In this situation, among different hospitals, the patients choose the hospital with higher level of service quality. So, the main aim of this paper is investigating the effect of hospital's service quality on switching behavior of inpatients in Shahid Sadoughi Hospital of Yazd. Me...

Journal: :JCIT 2010
Nahid Amani Pedram Hajipour Farzaneh Seyedmostafaei

Nowadays relations between service providers and customers are set in the service level agreement templates. SLA sometimes is called as service level warranty helps to reach to a common vision about the service, quality of service warranty, priorities, responsibilities and etc in which parties agrees on it. The most important topic in service level agreement is survey management and violation d...

2009
André Ludwig Thomas Hering Rolf Kluge Bogdan Franczyk

COSMA proposes a novel SLA management approach for composite services. It supports a composite service provider in managing SLAs with providers of atomic services, in managing SLAs with requesters of composite services, and aligning both SLA management activities with each other. On this basis, a composite service provider can control and optimize its composite SLA management activities during ...

2005
Marco Aiello Ganna Frankova Daniela Malfatti

Non-functional properties of services and service compositions are of paramount importance for the success of web services. The negotiation of non-functional properties between web service provider and consumer can be agreed a priori by specifying an agreement. WSAgreement is a recently proposed and emerging protocol for the specification of agreements in the context of web services. Though, WS...

Journal: :international journal of agricultural science, research and technology in extension and education systems 0
christopher gadzirayi bindura university of science education, department of agricultural economics, education and extension, p. bag 1020, bindura, zimbabwe. bart muropa bindura university of science education, department of science education, p. bag 1020, bindura, zimbabwe

there are no known studies that have been conducted focusing on the congruency or discrepancy of pre service agricultural education programmes in relation to secondary school agriculture teaching in zimbabwe. the purpose of this study was therefore to make a qualitative investigation on the contribution of pre service agricultural education training programmes to the teaching of high school agr...

اکبری, ملکه, دری, صفورا, ماه ور, طیبه,

Introduction: Today, organizations have special attention on effective in-service training for their growth and development. The aim of this study is to present a report on the first and second levels of Kirkpatrick's model for the effectiveness of in-service training of cardiopulmonary resuscitation (CPR) for nurses. Methods: This is a cross-sectional evaluation study based on Kirkpatrick's...

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