Past empirical evidence has suggested that a positive supervisor feedback environment may enhance employees' organizational citizenship behavior (OCB). In this study, we aim to extend previous research by proposing and testing an integrative model that examines the mediating processes underlying the relationship between supervisor feedback environment and employee OCB. Data were collected from ...

Attitude, personality, and customer knowledge antecedents were compared in their predictive ability of 3 service-oriented forms of employee organizational citizenship behaviors (OCBs): loyalty, service delivery, and participation. For the 1st study, 236 customer-contact employees provided data concerning their OCBs and the attitude, personality, and knowledge antecedents. The 2nd investigation ...

This paper examines whether the theory of planned behavior (TPB) provides an effective model for predicting the intention of hiring managers to use Information Technology (IT) certification in the employee selection process. Little academic research has examined IT certification, an area important to firms and their hiring managers, educational institutions and their professors and students, as...

Employee engagement is the extent that an employee believes in mission, purpose and values of organization demonstrates commitment through their actions as attitude towards employer customers. high when statements conversations held reflect a natural enthusiasm for company, its employees employor

Employee being knowledge asset for an organization, employee evaluation is carried out by the organizations for performance appraisal and rewards to be given to the employees. Employee evaluation represents a critically important decision that often involves subjective information. An impartial assessment of this subjective information is difficult. Thus employee evaluation is vague, uncertain ...

Food safety is an important part of providing school children with acceptable, safe, and nutritious meals. There is evidence that improvements are needed in the area of food safety in schools, and that few schools have implemented Hazard Analysis Critical Control Point (HACCP) programs. The purposes of this study were to determine the attitudes of school foodservice directors toward food safety...

Recently acknowledged central constructs of psychological capital (consisting of the positive psychological resources; resilience, optimism, hope, and efficacy) has been demonstrated to be related to various employee attitude, behavioral, and performance outcomes. In this study, positive central constructs of psychological capital have been conceptually and empirically demonstrated to be relate...

As the population of old people is on the great increase in countries, the necessity of aged-care centers is not deniable. Likewise the other health care services, the quality of services provided by care givers for old people in residential aged care centers is a significant and vital factor. The main objective of this paper is to conduct a descriptive research of correlation type on the impac...