An approach for ergonomic evaluation of hospital service quality (EQUALHI) is proposed. It is based on a checklist tool using a neural networks-based evaluation model. This approach enables the determination of the most important ergonomic criteria and the generation of recommendations for improving the hospital service quality. EQUALHI is illustrated and validated by a study in 50 smalland med...

background and objectives: military hospitals play a crucial role in delivery of healthcare services to patients during emergencies. despite that, limited studies have attempted to characterize factors affecting quality of work life in employees of military health settings. to contribute in filling this gap, this study explored employee occupational stress in a military hospital, situated in th...

conclusions the interaction quality and process quality were the key determinants of patient’s trust in the private hospitals of tehran. to enhance the patients' trust, quality improvement efforts should focus on service delivery aspects such as scheduling, timely and accurate doing of the service, and strengthening the interpersonal aspects of care and communication skills of doctors, nurses a...