In the present paper, first the conceptual model of perceived value concept as a mediating variable in tourist perceptions of hotel services is presented and afterwards tested with structural equation modelling. The study reveals that: (a) the relationship between perceived hotel quality and perceived value is strong and positive; (b) the relationship between hotel quality and guest satisfactio...

For each hotel, we have the following information: ? Name: the name of the luxury hotel; ? Total of negative words (criterion 1): the total number of negative words in all the comments given by the clients of this hotel. (criterion to be minimized); ? Total of positive words (criterion 2): the total number of positive words in all the comments given by the clients of this hotel. (criterion to b...

Service quality is a factor for measuring customer satisfaction in hotel industry. Therefore, in order to achieve competitive advantage and maintain customers, improving service quality has become an important tool in hotel industry to achieve customer satisfaction which is lead to customer loyalty. Because companies are developing close relationships with suppliers and customers. Since then th...

Hotel websi tes ha ve been m ore concerned abou t th e s tructure an d co ntent o f t he web site itsel f, ignoring the hot el websites ’ n ature for custo mer service. Thus, t his paper starts the basis of determining the function st ructures an d evaluation in dex systems of hot el websites, focusin g on discussing the hotel websites’ nature for customer service. This paper found out the cust...

In this paper, we empirically estimate the economic value of different hotel characteristics, especially the location-based and service-based characteristics given the associated local infrastructure. We build a random coefficients-based structural model taking into consideration the multiple-levels of consumer heterogeneity introduced by different travel contexts and different hotel characteri...

As part of the adoption of the 2005 Building Energy Efficiency Standards, the California Energy Commission adopted Joint Appendix IV, which contains standard U-factor, C-factor and Thermal Mass data for roof, wall and floor construction assemblies (see page IV-1 of the Joint Appendices at: http://www.energy.ca.aov/title24/2005standards/2004-10-06 400-03-001JAF.PDF). The data in Joint Appendix I...

Web mining techniques have been frequently used to obtain meaningful information from the web based data. The aim of this paper is how web mining implemented to improve the hotel customer services by analyzing web-based hotel customer data. The complete work has been done by using PolyAnalyst web data mining tool. This paper demonstrates the use of web mining techniques in hotel industry.

The study described in this article aimed at establishing a baseline assessment of the sanitary status of ice and guest rooms within Canadian hotels. Collectively, 54 hotel rooms belonging to six different national chains were sampled. High-contact surfaces (comforter, alarm clock, bedside lamp, TV remote, bathroom countertop, faucet, and toilet seat) were sampled using adenosine triphosphate (...