R in consumer psychology shows that customers seek reasons for service failures and that attributions of blame moderate the effects of failure on the level of customer satisfaction. This paper extends research on service operations failures by hypothesizing that attributions of blame also affect what matters to the customer during service failures. Specifically, we hypothesize that the relative...

the aim of the present research was to investigate the relationship between effective relations of spouses, and mother–child relations emphasizing the meditational role of attachment style, personality traits, communication skills and sexual satisfaction. accordingly, 260 individuals including mothers and their children were randomly selected, and assessed by a package of questionnaires, includ...

We used person–job fit theory to examine the relationships between the match in IT developers’ preferred and perceived actual role stress (role stress fit) with job satisfaction and organizational commitment. Self-esteem was considered as either a potential moderator or mediator of those relationships. Results from surveys completed by IT developers in 12 Fortune 500 companies indicated that ro...

This study attempted to assess the impact of five (5) work related variables (role conflict, role clarity, job autonomy, job performance feedback and job involvement) on organizational commitment and job satisfaction among Malaysian university librarians. The study sought to address the following research questions: (a) do work related variables such as role conflict, role clarity, job autonomy...

IT professionals’ level of organizational commitment and job satisfaction is important in minimizing turnover, improving job performance, minimizing absenteeism, and increasing the level of job involvement. This study explores various nature of work characteristics as a contributing factor to IT professionals’ organizational commitment and job satisfaction. Nature of work for the IT context of ...

one of the major concerns of any organization, espically the knowledge based organizations, is intention to leave. turnover, in additionnaly, direct and indirect costs, causes transfering capabilities to rival company and finally loss of competitive advantage. job satisfaction is one of the important factors for career success. it cause to staff more effort and personal satisfaction and higher ...

BACKGROUND Thirteen percent of newly licensed registered nurses (NLRNs) vacate their first job after 1 year, and 37% report that they feel ready to change jobs. Turnover can lead to consistent and detrimental nursing shortages in nursing units, as well as increased costs for health care systems. METHOD A descriptive, prospective, cross-sectional design was used to understand how preceptor rol...

This study proposes a service recovery model to describe how cumulative satisfaction, loyalty and word-ofmouth are affected by complaints. The model is based on the role of positive and negative emotions in satisfaction with service recovery processes, with trust acting as a mediator of the relationship between satisfaction with service recovery and cumulative satisfaction, and between positive...