Purpose – The paper introduces a self-assessment software tool for managers. The design of this instrument is based on the EFQM Excellence Model. Methodology/approach The methodology determines an overall index, considering the level of fulfillment of each criterion and the “visible” and “invisible” influences between criteria and subcriteria. Findings – The designed tool allows highlighting En...

using the effective management tools that are relevant tothe organization’s needs for excellence has become so important for thecompanies to improve their performances and then increase customersatisfaction and gain market shares. quality function deployment is anefficient and powerful tool in design, development, and planning of products.the main function of quality function deployment is conv...

establishing of total quality management in any organization including emergency medical services need to an appropriate tool to help developing, implementing and evaluating of quality programs. the objective of this study was to develop a valid and reliable tool for self assessing enabler criteria of iran ems centers according to european foundation for quality management (efqm) model.the stud...

BACKGROUND In the past years, there has been a growing concern in designing physical activity (PA) programmes for elderly people, because evidence suggests that such health promotion interventions may reduce the deleterious effects of the ageing process. Quality is an important issue when designing a PA programme for older people. Some studies support the Excellence Model of the European Founda...